Support

Something broken, something confusing, or an idea you want to share? Write to us — a real person reads every mail.

Contact

We usually reply within two working days. For a bug, telling us which game you were playing, your handle, and your phone or tablet model helps us reproduce it far faster.

Deleting your account

In the app, tap your name at the top of the home screen to open your profile, then choose Delete profile. Your handle, display name, email, game history, ratings and friends are erased from our server straight away. You can also mail us and we will do it for you.

Getting a copy of your data

The same profile screen has an Export my data option that hands you everything we hold about you as a single file.

Reporting a player

Open a player's profile from the leaderboard or from a match. Block stops you hearing from them. Report flags an offensive handle or behaviour to us — reports reach a human, and a handle that several different players report is removed from the public boards automatically while we look at it.

Common problems

Online play won't connect. Single-player and pass-and-play always work offline. If the online section stays empty, check your connection and reopen the app.
I lost my handle on a new phone. Add an email to your profile and we can send a sign-in link that restores it.
My stats look wrong. Mail us your handle and roughly when the match was; the server keeps a move log.